I recently started purchasing items that my other half and I will need when we head for Sedona Arizona on the 27th. I have had two back surgeries for ruptured L5 S1 spacer disk. It sucks trust me. But my beloved and I decided that we want to hike and canoe while we are out there.
I have learned from family and friends a pack is what makes life easier when camping and hiking and for some reason when I was looking for a pack for me the Osprey brand jumped out at me. I ordered off of Amazon the Osprey Talon 11L and it is compact light weight and absolutely amazing.
I have a very hour glass figure (which I see as a bonus) but the proper sizing for my back on the bag when it arrived today had no chance in he’ll of fitting my hips. I figured this when I ordered it an so I called Osprey and was shocked that there was no automated system. I explained that I had chosen their pack for medical reasons and it didn’t fit my hips and they transferred me to parts.
I get on the line with an amazing tech and the conversation goes as follows:
Me: Hey I am loving the new pack I ordered but it doesn’t fit my hips for weight distribution.
Tech: How many inches is it off?
Me: About four.
Tech: No problem. When are you going on your hike?
Me: The 27th I am leaving for Arizona.
Tech: Ok no problem I will make the extension and ship it to your house before your trip. What is your address and phone number?
Me: *personal info given* How much do I owe you?
Tech: Don’t worry about it here is your tracking number.
*Call ends with me in a state of shock*
I don’t remember the last time I actually received helpful support ESPECIALLY when the company is having to make a custom piece… I do know from here forward I will do whatever I can and need to do to make sure that I am only using Osprey On my day trips and overnight hikes as my beau and I get more involved in the out doors. I don’t remember the last time I was completely blown away by customer support.